RETURN & REFUND POLICY

Last Updated: September 2, 2026

At Maison De Sheroski, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may have the right to return the product in accordance with applicable Swedish and EU consumer-protection laws.

This Return & Refund Policy explains our procedures for returns, exchanges, refunds, and faulty or damaged products.

1. RIGHT TO RETURN YOUR ORDER

For online consumer purchases in Sweden, you generally have a 14-day right of withdrawal from the date on which you receive your order, subject to applicable legal exceptions.

You do not normally need to provide a reason for exercising your statutory right of withdrawal.

If you wish to return an item, please contact us within the applicable withdrawal period.

To request a return, contact:

Maison De Sheroski
Email: info@maisondesheroski.com
Telephone: +46 76-031 66 48

Please include:

  • Your full name

  • Order number

  • Product name

  • Date of purchase

  • Reason for return, if you wish to provide one

Providing a reason is not required when exercising your statutory right of withdrawal.

2. RETURN CONDITIONS

Returned products should be in a condition that allows us to determine their nature, characteristics, and functionality.

For leather jackets, we recommend that you:

  • Try the jacket indoors on a clean surface;

  • Keep the original tags attached where possible;

  • Avoid wearing the jacket outdoors if you are considering returning it;

  • Keep the original packaging where possible;

  • Avoid perfume, smoke, food, liquids, or other substances that may affect the product;

  • Avoid scratching, staining, or otherwise damaging the leather;

  • Do not wash, alter, repair, or modify the jacket before returning it.

You may handle and inspect the product as reasonably necessary to determine its nature, characteristics, and functionality.

If the product has been handled beyond what is reasonably necessary and this results in a loss in value, we may be entitled to deduct the corresponding amount from the refund, where permitted by applicable law.

3. HOW TO RETURN AN ITEM

Step 1 — Contact Us

Send a return request to:

info@maisondesheroski.com

Please provide your order number and identify the item you wish to return.

Step 2 — Receive Return Instructions

We will provide the applicable return instructions and return address.

Please do not send a return to an address other than the address provided by our customer-service team unless otherwise instructed.

Step 3 — Package the Product

Please package the leather jacket securely to protect it from damage during transportation.

We recommend using suitable protective packaging and retaining your shipping receipt or tracking information.

Step 4 — Send the Product

Return the product using the instructions provided by Maison De Sheroski.

The customer may generally be responsible for the direct cost of returning the goods when exercising the statutory right of withdrawal, unless we have agreed otherwise or applicable law requires us to bear the cost.

4. RETURN DEADLINE

If you are exercising your statutory right of withdrawal, you must notify us within the applicable 14-day withdrawal period.

After notifying us of your withdrawal, the goods should generally be returned within the period required by applicable law.

We recommend sending your return as soon as possible after notifying us.

5. REFUNDS

Once your return has been received and processed, we will issue your refund in accordance with applicable law.

Where a statutory right of withdrawal applies, the refund will generally include the purchase price and the applicable standard delivery charge.

If you selected a more expensive delivery option than our least expensive standard delivery method, we may not be required to refund the additional cost.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by law.

6. HOW LONG DOES A REFUND TAKE?

After your return has been received and processed, we will arrange the refund without undue delay.

The time it takes for the refunded amount to appear in your account may depend on your payment provider or bank.

If you believe your refund has been delayed, please contact us with your order number and return information.

7. DAMAGED OR FAULTY PRODUCTS

If your Maison De Sheroski product arrives:

  • Damaged;

  • Defective;

  • Incorrect;

  • Missing parts or components; or

  • Otherwise not in conformity with the purchase agreement,

please contact us as soon as reasonably possible.

Email: info@maisondesheroski.com
Telephone: +46 76-031 66 48

Please include:

  • Order number;

  • Your name;

  • Description of the problem;

  • Photographs showing the issue, where appropriate.

We will assess the issue and provide an appropriate solution in accordance with your statutory consumer rights.

Depending on the circumstances and applicable law, the available remedy may include:

  • Repair;

  • Replacement;

  • Price reduction;

  • Refund; or

  • Another legally applicable remedy.

Your statutory rights concerning faulty or non-conforming products are not affected by this Return & Refund Policy.

8. EXCHANGES

If you would like a different size, colour, or product, please contact us before returning your order.

Where possible, we may offer an exchange.

However, availability of replacement products cannot be guaranteed.

If an exchange is not available, you may instead be able to return the original product and place a new order, subject to your applicable statutory rights and our return procedures.

9. CUSTOM OR PERSONALIZED JACKETS

If Maison De Sheroski offers custom-made, personalised, or made-to-measure leather jackets, different return rules may apply.

Certain customised or personalised products may be excluded from the statutory right of withdrawal where the applicable legal exception applies.

Before production begins, we may require confirmation of:

  • Measurements;

  • Leather type;

  • Colour;

  • Design;

  • Personalisation;

  • Embroidery;

  • Hardware;

  • Other requested modifications.

If your product is custom-made or personalised, we will inform you before purchase if the statutory right of withdrawal does not apply.

This does not affect your statutory rights concerning defective or non-conforming goods.

10. SALE ITEMS

Sale and promotional products may be returned under the same statutory consumer rights as other products, unless applicable law provides otherwise.

A reduced price does not remove or reduce your statutory rights.

Any additional voluntary return conditions applicable to promotional products will be clearly stated at the time of purchase.

11. NON-RETURNABLE PRODUCTS

Where permitted by applicable law, certain products may not qualify for the statutory right of withdrawal.

This may include products that have been:

  • Clearly personalised;

  • Made specifically according to the customer's specifications; or

  • Otherwise covered by a statutory exception.

We will clearly inform you before purchase if a statutory withdrawal exception applies.

12. RETURN SHIPPING COSTS

For a standard statutory withdrawal return, the customer is generally responsible for the direct cost of returning the product unless:

  • Maison De Sheroski has agreed to pay the return cost; or

  • Applicable law requires Maison De Sheroski to bear the cost.

If the product is faulty, damaged, incorrect, or otherwise not in conformity with the purchase agreement, different rules may apply and we will handle the matter in accordance with applicable consumer law.

13. REFUNDS FOR MULTIPLE ITEMS

If you return several products from the same order, we will process the refund for the eligible returned products in accordance with applicable law.

If only part of an order is returned, the refund will normally relate to the returned product(s) and any applicable delivery costs required to be refunded by law.

14. PRODUCT CARE AND RETURNS

Leather is a natural material and may have natural variations in:

  • Grain;

  • Texture;

  • Colour;

  • Surface markings;

  • Appearance.

Such natural characteristics do not automatically constitute defects.

However, if you believe your product has a manufacturing defect or is otherwise not in conformity with the purchase agreement, please contact us.

Please do not attempt to repair or chemically treat a potentially defective product before contacting us, as this may make it more difficult to assess the original condition.

15. RETURN ADDRESS

Returns should be sent to the address provided by Maison De Sheroski after your return request has been accepted or registered.

Return Address:

Maison De Sheroski
Termometergatan 41,
41841, Gothenburg,
Sweden

Please contact us before sending a return so that we can provide the correct return instructions.

16. STATUTORY CONSUMER RIGHTS

Nothing in this Return & Refund Policy limits or excludes any mandatory rights you have under Swedish or applicable EU consumer-protection law.

If any part of this policy conflicts with a mandatory statutory consumer right, the applicable law will prevail.

17. CONTACT US

For questions regarding returns, refunds, exchanges, or faulty products, please contact:

Maison De Sheroski
Legal Business Name: Sheroski Sverige AB
Address: Termometergatan 41, 41841, Gothenburg, Sweden
Email: info@maisondesheroski.com
Telephone: +46 76-031 66 48
Website: https://maisondesheroski.com/

We are committed to handling returns and customer complaints fairly and efficiently.

Last Updated: September 2, 2026